by Janet Attard
Has the number of new customers, patients, or clients you serve been
declining? Is your repeat business starting to slide a bit?
If you answered "Yes" to one or both of those questions, you should
be concerned. Even in bad economies there are always some people with
money to spend. Furthermore, many people with somewhat limited funds
will still find a way to buy products and services they really need.
So why aren't those people coming to you to fill
their needs? Chances are you're making one or more of these common
local marketing mistakes.
You don't have a website. You've been in business
for years, and you've always gotten customers by advertising in local
newspapers, weekly shoppers and printed phone books. That's the only
place people ever look for what you sell, right? Wrong. Maybe you don't
use the Internet much yourself, but chances are your customers do. In
fact, when they are ready to buy, the web is the first place they may
turn to find a service provider or source for products they want.
Your website looks unprofessional. If your site is
poorly designed or is full of typos, potential customers may think your
work will be unprofessional and look for someone else to fill their
needs.
Your local contact information is missing or hidden on your website.
People who are looking for products and services on the web often want
to deal with someone locally. So, they add a local term in their search
query. Thus, they might search for "dentist Riverhead," or "landscaper
Peoria," or "computer repair Springfield." If your website doesn't have
your complete address, type of business (not just your business name!)
and local phone number, your competitors will get found instead of you.
You haven't submitted your local business to local.google.com. When
a person searches Google for something that one might normally want to
buy locally, one of Google's search results shows a map of the area
with pointers to businesses that match the search criteria. For
example, Business Know-How is located in Centereach, NY. I did a search
for bagel store on Google and this was one of the search results on the
first page.
The listing is free. If you're not there, list yourself now.
You aren't advertising on the web. Having a website
is a first step to getting local business. The next step, and often
equally important, is advertising on the web. In addition to the free
local.google.com listing, there are other sites that offer free local
listings. In most cases, the free listings show up below paid listings
or with less information, however. So you'll also want to buy
advertising online. The major search engines let you select specific
geographic regions in which you'd like to advertise. This lets you
avoid paying for clicks from parts of the country or world that your
business doesn't serve.
You are only marketing your local business on the web.
Yes, the web is a wonderful and often cost-effective way to market your
business. But for businesses that need local customers to survive, or
should be getting customers locally, networking and/or local media
advertising are important. Remember, people like to do business with
people they know and trust. Local visibility will work with your
website to inspire familiarity with and confidence in your business. |