What makes a good coach and does training have anything to do with it? For a significant period the only qualification a business coach needed was prior experience in running a business.

Conflicts are inevitable, but the more we know about human nature, the more positive the outcome of a conflict might be for both parties. We know that different people have different priorities and different ways of dealing with situations that may occur, but in general, human beings have certain characteristics that are very similar – even across gender, racial, and socio-economic lines.